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We will respond to every email within 24 hours, Monday to Friday, excluding holidays.
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Terms and conditions
Shipping
Free Express Shipping with any purchase worldwide.
The delivery times may vary depending on the location, but we will do our best to ensure it reaches its destination within a maximum of 5 business days.
There may be local taxes and duties for your order depending on the destination country. If we are able to calculate these fees for you, they will be added to the total before you complete your order. For the countries where taxes and duties cannot be calculated, you will be required to pay them to the courier at delivery. Please contact your local customs office for more information.
Returns
We gladly accept returns within 30 days of the delivery date.
Send your returns with a shipping service of your choice; the shipping cost is at your expense. Remember that the package must be sent back to our warehouse within 30 days of delivery.
Contact us to send you al the delivery details (contact@brouillard.co).
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within thirty (30) days from the date on which you received them from www.brouillard.co.
Returned items must be shipped back to the Vendor within thirty (30) days from the date the package was delivered to you. The products may be returned by dispatching the package through a shipping agent of your choice.
Once we receive the returnet product (s) you can choose to exchange it for another brouillard product (s) for the same product if it’s defective, or we can refund your money if you prefer.
Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our website www.brouillard.co and other digital platforms.
We collect the information from you as detailed below:
- To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, email address and telephone number). By entering your details in the fields requested, you enable brouillard to provide you with the services you select;
- When you purchase products online , we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services),
- If you choose to interact with brouillard via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
- We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
We will use the information we collect from you to:
- Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
- Manage our accounts and records;
- Deal with your enquiries and requests;
- Send service related communications, including announcements and administrative messages such as order confirmation;
- Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
- Send you marketing communications (including emails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
- Conduct market research so that we can continuously improve the services we provide to our customers;
- Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure.
- Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (contact@brouillard.co). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business