Shipping Policy

• Free Express Shipping is available worldwide.
• Delivery times vary depending on location, but we aim to deliver within a maximum of 5 business days.
• Local taxes and duties may apply depending on the destination country.
• If these fees can be calculated in advance, they will be added to your total at checkout.
• In countries where taxes and duties cannot be pre-calculated, customers are responsible for paying them upon delivery. Please check with your local customs office for more details.

Returns & Exchanges

We gladly accept returns within 30 days from the date of delivery.

How to Return an Item:

1. Contact us at contact@brouillard.co to receive return instructions.
2. Ship the item back to our warehouse within 30 days of delivery using a courier of your choice.
• Return shipping costs are the customer’s responsibility.

Refund & Exchange Options:

• You may request an exchange for another Brouillard product or a full refund.
• If the product is defective, we will replace it with the same item at no extra cost.
• Refunds will be issued once we receive and inspect the returned item.

Privacy Policy

At Brouillard, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website or make a purchase.

Information We Collect:

• Account Registration: Name, address, date of birth, email, and phone number.
• Purchases: Payment details, order history, and shipping information.
• Customer Support: Information provided when you contact us for inquiries or assistance.
• Social Media Interactions: Information shared via social platforms or third-party services.
• Automatic Data Collection: Cookies, browsing behavior, and device information.

How We Use Your Information:

• To process and fulfill orders (including shipping and after-sales services).
• To manage accounts and records for customer support and service-related communications.
• To send updates and marketing content based on previous interactions and preferences.
• To improve our services through market research and platform analytics.
• To prevent fraud and maintain security within our platform.

Your Rights & Choices:

• You can opt out of communications at any time by contacting us at contact@brouillard.co.
• You have the right to update, or delete your personal data upon request.

Legal Information

• By placing an order with Brouillard, you agree to these Terms & Conditions.
• Brouillard reserves the right to update policies at any time to improve customer experience and comply with regulations.
• For further questions, please contact contact@brouillard.co.