By placing an order with Brouillard, you agree to the following terms and conditions.

For any questions contact: contact@brouillard.co

Shipping Policy

Free Express Shipping is available worldwide.

Delivery times vary by location. We aim to deliver within a maximum of 5 business days.

Local taxes and duties may apply depending on the destination country.

If these fees can be calculated in advance, they will be added to your total at checkout.

In countries where taxes and duties cannot be pre-calculated, customers are responsible for paying them upon delivery.

Please check with your local customs office for more information.

Returns & Exchanges

We gladly accept returns within 30 days from the date of delivery.

How to Return an Item:

1. Contact us at contact@brouillard.co to receive return instructions.

2. Ship the item back to our warehouse within 30 days using a courier of your choice.

Return address:

Calle 77 #14-46, Of. 501, Bogota , Colombia

Return shipping costs are the customer s responsibility.

Refund & Exchange Options:

You may request:

- An exchange for another Brouillard product

- A store voucher (credit for future purchases)

- Or a full refund

If the product is defective, we ll replace it with the same item at no extra cost.

Refunds are issued once the item is received and inspected.

Refunds may take up to 20 business days depending on your payment method and banking provider.

Privacy Policy

At Brouillard, we respect your privacy and are committed to protecting your personal data.

Information We Collect:

Account Registration: Name, address, email, and phone number

Orders: Payment details, order history, and shipping info

Support: Data provided when you contact us

Social Media Interactions

Automatic Data: Cookies, IP address, device/browser info

How We Use Your Information:

To process and fulfill orders

For customer service and support

To send updates, promotions, and transaction-related emailsTo analyze and improve our website and services

To prevent fraud and secure your account

Your Rights & Choices:

You can update, correct, or delete your personal data by contacting us at contact@brouillard.co

You may opt out of marketing emails at any time

Legal Notice

Brouillard is operated by Brouillard, LLC, a company registered in the state of Delaware, USA.

We reserve the right to update these policies at any time to improve our services or comply with regulations.